Moura is seeking a compassionate and dedicated Funeral Consultant to join our team. The ideal candidate will have experience in direct sales or marketing, with a strong customer-centric approach and a genuine passion for helping families through their most challenging times. If you have excellent communication skills, a solid understanding of the funeral industry, and a drive to provide exceptional service, we encourage you to apply.

Key Responsibilities:

Client Engagement:

• Act as the main point of contact for grieving families, offering empathetic and professional support throughout the funeral planning process.
• Conduct detailed consultations to understand client needs, preferences, and cultural/religious practices, ensuring personalized and respectful funeral services.

Funeral Planning & Coordination:

• Guide families in selecting funeral services and memorial products, including caskets, urns, floral arrangements, and more.
• Coordinate with internal and external providers to ensure seamless execution of all funeral arrangements, from wakes to ceremonies and final rites.

Administrative Management:

• Handle all necessary paperwork, including permits, death certificates, and insurance claims, ensuring accuracy and compliance with regulations.
• Prepare service contracts and manage financial transactions with transparency and professionalism.

Sales & Marketing:

• Promote Moura’s funeral services and products
• Build strong client relationships.
• Participate in community outreach and Moura’s marketing initiatives to increase brand visibility and client proximity.

Support & Guidance:

• Offer ongoing emotional support to families
• Work alongside Moura’s operational and administrative teams to ensure comprehensive support for families.

Operational Excellence:

• Ensure all services align with Moura’s Standard Operating Procedures (SOPs) and industry standards.
• Stay updated on industry trends to continually enhance Moura’s offerings.

Requirements:

• Minimum 2 years’  experience in direct sales or marketing.
• Proficient in Microsoft Office and other IT tools.
• Knowledge of the funeral industry and funeral administration is a plus.
• Strong communication skills with a customer-centric approach.
• Valid driving license and own vehicle.
• Willingness to work flexible hours, including weekends and holidays.
• A compassionate personality with genuine empathy for grieving families.

How to Apply:
If you meet the above qualifications and are passionate about providing exceptional service to families in their time of need, we would love to hear from you. Please fill in the form below and submit your resume and cover letter.